Can one difficult conversation improve
your team performance?
Can one difficult conversation improve your team performance?
get stressed or anxious when faced with difficult work conversations [1]
keep quiet when their peers are disrespected by someone [2]
keep quiet when others fail to pull their weight [3]
are not trained to handle difficult conversations [4]
Most common scenarios for difficult conversations:
Giving Performance Feedback
Inappropriate Workplace Behaviour
Negotiating Pay
Meeting Client Deadlines
How to have a Difficult Conversation:
Manage your underlying state going into the dialogue. Know that in order to influence someone, you need to be open to get influenced yourself.
Ask collaborative questions to build a shared purpose. This will help you focus on what is important to both parties.
Agree to a scenario where both parties’ needs are met. If needed, create an accountability plan of who does what by when and how it will be followed up.
Make your team self-leaders.By teaching them how to have difficult conversations.
Make your team self-leaders.By teaching them how to have difficult conversations.
ROI of better conversations:
Dialogue and EngagementParticipants learn dialogue skills for open and direct communication. Helping build healthy relationships based on trust and respect.
High performance culture
These skills help with collaborative decision-making within the team and better negotiating outcomes with clients.
Attract and retain the best talent
High team morale leads to improved employee retention. Turns out three quarters of Australians are looking for a mentally healthy workplace.[5]
Training Your Way.Choose what works best for your team.
1. In Person
2. Online
3. Blended
Training Your Way.Choose what works best for your team.
1. In Person
2. Online
3. Blended
At a very young age, I was given the responsibility to manage my parent’s busy restaurant in Melbourne.
It was there that I realised the importance of having difficult conversations with both my staff as well as our clients.
Ten years later, I’ve found one thing to be common among many different industries ranging from construction to digital agencies:
Your team’s performance is directly correlated with their ability to have difficult conversations with internal and external stakeholders.
Many organisations overlook this fact.
And it costs them significantly with lower productivity and staff retention.
Learning how to have difficult conversations in a safe manner, ensures you can build a high performance team culture based on trust and respect.
If you’d like to know more on how we can train your staff in difficult conversations, let’s chat over phone or in person.
– Kern Kapoor
kern.kap@gmail.com
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